Shipping & Delivery
Clear information about order processing, shipping rates, estimated delivery times, tracking, insurance, and possible delivery delays.
Delivery estimates begin when an order is placed and include both inventory preparation and carrier transportation time.
Two Parts of the Delivery Process
Return Pallet orders require inventory allocation, verification, and secure packaging before they are transferred to the shipping carrier.
Processing Time
Most orders are prepared for dispatch within approximately 2–3 business days after payment is successfully received.
- Order and payment verification
- Inventory allocation
- Product-condition review
- Secure packing and labeling
- Transfer to the shipping carrier
Shipping Time
Shipping time is the estimated period between carrier acceptance and delivery to your destination.
- Timing varies by destination
- Weekends and holidays may affect delivery
- Customs processing may add extra time
- Remote areas may require additional transit time
Estimated Shipping Time by Destination
These estimates apply after processing and carrier acceptance. They are estimates rather than guaranteed delivery dates.
| Destination | Shipping Method | Estimated Shipping Time | Availability |
|---|---|---|---|
| USA & Canada North America | Standard Secured Shipping | 2–4 weeks | Available for in-stock inventory |
| Australia & New Zealand Oceania | Standard Secured Shipping | 2–4 weeks | Available for in-stock inventory |
| United Kingdom & Europe European destinations | Standard Secured Shipping | 2–4 weeks | Available for in-stock inventory |
| Other Countries Eligible international destinations | Standard Secured Shipping | 2–5 weeks | Subject to destination availability |
Processing time, weekends, public holidays, customs inspections, and destination-specific delays are not included in the carrier shipping estimates above.
Shipping Methods & Fees
Standard Shipping
Reliable tracked shipping for eligible MiloGoods orders.
- Flat-rate shipping of USD $6.99 per order
- Tracking information provided by email
- Available for most eligible destinations
Free Standard Shipping
Free standard shipping is available on eligible orders with a merchandise subtotal of USD $39 or more.
- Automatically applied to qualifying orders
- Standard processing and delivery estimates apply
- Destination restrictions may apply
Priority Insured Shipping
Priority orders are placed higher on our daily processing and dispatch list.
- Priority warehouse processing
- Shipment protection included
- Carrier transit time is not guaranteed to be faster
Track Your Shipment
A shipping confirmation email containing your tracking number will be sent after your order has been transferred to the carrier.
Please allow approximately 3–7 days after dispatch for the carrier’s tracking system to display the first update.
Already Have a Tracking Number?
Enter your tracking number on 17TRACK to review the latest available carrier updates.
Track Your Order → Tracking information is provided by the applicable shipping carrier.Insurance & Delivery Claims
If a shipment is lost in transit or arrives with transportation damage, contact MiloGoods with the supporting information listed below.
Lost in Transit
Contact us if tracking has not updated for an extended period or the carrier confirms that the package may be lost.
Transportation Damage
Photograph the unopened package, shipping label, external damage, and all affected merchandise.
Claim Review
Approved claims may qualify for replacement merchandise or another appropriate resolution under our Return and Refund Policy.
Information Required for a Shipping Claim
Replacement or refund eligibility is subject to claim review and sufficient supporting evidence.
Multiple Shipments
Some orders may be divided into multiple packages because MiloGoods works with multiple inventory and warehouse locations.
Packages from the same order may receive different tracking numbers and arrive on different dates.
International Customs
International orders may be inspected by customs authorities. Customs processing time is outside MiloGoods’ direct control.
Customers are responsible for providing complete and accurate delivery information.
Possible Delays
Delivery may take longer during high-demand periods, severe weather, public holidays, customs inspections, or local carrier disruptions.
All displayed delivery timeframes are estimates rather than guaranteed arrival dates.
Incorrect Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Additional carrier, address-correction, return, or redelivery costs caused by incorrect information may be charged where permitted.
Need to Correct Your Order?
Please contact us within 24 hours of placing your order if you need to request an address or order change.
Change and cancellation requests are not guaranteed. Once an order has entered processing, been packed, or been transferred to a shipping carrier, it generally cannot be modified or canceled.
Shipping Timeframe Updates
If MiloGoods cannot ship an order within the timeframe promised at checkout, we may contact the customer with a revised shipping estimate. Where required by applicable law, the customer will be given the option to accept the delay or cancel the unshipped order for a refund.