About This Privacy Policy

This Privacy Policy describes how MiloGoods (“MiloGoods,” “we,” “us,” or “our”) handles personal information when you use https://milogoods.com, purchase a product, create an account, subscribe to communications, or contact customer support.

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked with an individual or household. The exact definition may vary under applicable law.

By using our website, you acknowledge the data practices described in this policy. Where consent is required by law, we will request it separately.

Information We Collect

The information we collect depends on how you interact with MiloGoods. It may include the following categories:

How We Collect Information

We may collect personal information from:

• Directly from you when you place an order, create an account, contact us, submit a claim, or join a mailing list.
• Automatically through cookies, pixels, server logs, device identifiers, and similar technologies.
• Shopify and service providers that support checkout, payments, fraud prevention, shipping, analytics, marketing, and customer support.
• Shipping and payment partners when they provide transaction, delivery, payment, or claim status information.
• Advertising and analytics partners when permitted by law and according to your consent or privacy choices.

How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders
• Confirm orders and provide shipping or tracking updates
• Provide customer service and investigate order claims
• Create, maintain, and secure customer accounts
• Detect fraud, misuse, unauthorized payments, and security threats
• Personalize and improve website functionality
• Analyze website traffic, performance, and customer interactions
• Send marketing communications when permitted
• Measure and improve advertising effectiveness
• Maintain transaction, accounting, tax, and legal records
• Enforce our Terms of Service and other store policies
• Comply with legal obligations and lawful government requests
• Protect MiloGoods, our customers, and other parties

We will not use personal information for a materially different purpose without providing any notice or consent required by applicable law.

Payments and Financial Information

Payments are processed by Shopify and other authorized payment providers. MiloGoods does not normally receive or store complete credit-card numbers or card security codes.

Payment providers may collect your name, billing address, payment method, transaction information, device information, and fraud prevention data according to their own privacy policies.

MiloGoods may receive limited payment information, such as the payment method used, authorization status, transaction identifier, billing location, and partial card details.

Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform, checkout, account, security, and related services that allow MiloGoods to sell products online.

Shopify may collect and process personal information about customers and website visitors to provide these services, prevent fraud, improve its products, and deliver enabled features.

You can learn more about Shopify’s data practices and your rights with Shopify by reviewing the Shopify Consumer Privacy Policy .

If Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may process customer information together with information from interactions with other Shopify merchants to provide improved fraud prevention, personalization, analytics, and advertising features, subject to applicable privacy choices.

When We Share Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Shopify and ecommerce platform providers
• Payment processors and financial institutions
• Warehouses, fulfillment partners, and shipping carriers
• Fraud prevention, identity verification, and security providers
• Website hosting, technology, and cloud service providers
• Analytics, advertising, and marketing service providers
• Customer service and communication providers
• Professional advisers, accountants, insurers, and legal advisers
• Government agencies or authorities when legally required
• Successors involved in a lawful merger, acquisition, or restructuring

These parties may only receive information relevant to the services they perform or as otherwise permitted by law.

Cookies and Similar Technologies

MiloGoods, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

Where required by law, non-essential cookies are used only after you provide consent. You may adjust your choices through the cookie banner or Cookie Preferences link provided on the website.

Disabling certain cookies may affect account, checkout, personalization, or other website features.

Advertising and Your Privacy Choices

MiloGoods does not sell personal information in exchange for money. However, some disclosures involving advertising cookies, pixels, or analytics partners may be considered “sale,” “sharing,” or “targeted advertising” under certain privacy laws.

Where applicable, you may opt out through MiloGoods’ data-sharing opt-out page, cookie preferences, a recognized Global Privacy Control signal, or by contacting us.

If the data-sharing opt-out page is not available in your region, contact us by email and describe the privacy choice you wish to exercise.

Marketing Communications

If you subscribe to marketing emails or other promotional communications, we may use your contact information to send product news, promotions, availability updates, and store announcements.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting MiloGoods.

Even if you opt out of marketing communications, we may still send non-promotional messages related to orders, payments, security, shipping, policy changes, and customer support.

Legal Bases for Processing

If European Economic Area, United Kingdom, or similar privacy laws apply, we may process personal information under the following legal bases:

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing and documenting transactions
• Providing customer support and resolving claims
• Maintaining accounting, tax, and legal records
• Preventing fraud, misuse, and payment disputes
• Enforcing agreements and protecting legal rights

Retention periods may vary depending on the type of information, account activity, transaction history, legal obligations, and whether a dispute or investigation is ongoing.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Data Security

MiloGoods and our service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Encrypted checkout and payment transmission
• Restricted access to customer information
• Account authentication and access controls
• Fraud detection and transaction monitoring
• Secure service providers and ecommerce infrastructure

No internet transmission, electronic storage system, or security measure is completely secure. We therefore cannot guarantee absolute security.

Customers should use strong passwords, protect account credentials, and contact us immediately if they suspect unauthorized account use.

International Data Transfers

MiloGoods serves customers in multiple countries. Personal information may be processed or stored in countries other than the country in which you live.

Shopify, payment processors, service providers, warehouses, and carriers may operate internationally. Privacy and data-protection laws in those countries may differ from the laws in your location.

Where required, we or our service providers use recognized safeguards for international data transfers, such as contractual protections or other legally approved transfer mechanisms.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing
• Request a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain sale, sharing, or targeted advertising
• Appeal certain decisions regarding a privacy request
• Submit a complaint to an applicable privacy authority

These rights are not absolute and may be subject to identity verification, legal exceptions, record-retention requirements, or other limitations.

How to Submit a Privacy Request

To submit an access, correction, deletion, opt-out, or other privacy request, contact:

Please include:

• Your full name
• The email address associated with your order or account
• Your order number, if the request relates to an order
• The country or state where you reside
• A clear description of the privacy request

We may request additional information to reasonably verify your identity and protect your information from unauthorized access.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request proof of the agent’s authority and verification of your identity.

MiloGoods will not unlawfully discriminate against a customer for exercising an applicable privacy right.

Children’s Privacy

MiloGoods is not directed to children under 13 years of age, and our Return Pallet products are intended for adult purchasers.

We do not knowingly collect personal information from children under 13. If you believe that a child has submitted personal information to MiloGoods, contact us so we can review and delete the information where appropriate.

Residents of jurisdictions with a higher minimum digital-consent age should use the website only with authorization required by applicable law.

Third-Party Websites and Services

Our website may contain links to third-party websites, tracking services, payment providers, social platforms, or other external services.

MiloGoods does not control the privacy or security practices of these third parties. This Privacy Policy does not apply to information collected independently by them.

We encourage customers to review the privacy policy of any third-party website or service before providing personal information.

Changes to This Privacy Policy

MiloGoods may update this Privacy Policy to reflect changes in our services, technology, legal requirements, service providers, or data practices.

The updated version will be posted on this page with a revised effective date. Where required by law, we may provide additional notice or request consent before a material change takes effect.

We recommend reviewing this page periodically for the latest information about our privacy practices.