Return & Refund Policy

Last Updated: August 27, 2026

At LuckyBulkBox, we want you to shop with confidence. If you are not completely satisfied with an eligible purchase, please review the following return and refund guidelines.

1. 30-Day Return Policy

Eligible return requests must be submitted within 30 calendar days of confirmed delivery.

To qualify for a return, the item must:

• Be unused, unworn, unwashed, and in its original condition
• Include its original packaging, accessories, manuals, components, and labels
• Show no signs of misuse, modification, accidental damage, or excessive handling
• Be accompanied by valid proof of purchase from luckybulkbox.com
• Match the product included in the approved return request

Items returned without prior authorization may not be accepted.

This policy does not limit any mandatory consumer rights available under applicable law.

2. How to Request a Return

Before sending an item back, contact:

Email: service@rtuenpalt.com

Please include:

• Your full name
• Order number
• Email address used at checkout
• Name of the item you wish to return
• Reason for the return
• Clear photographs or a short video when applicable

Our customer-support team will review your request and provide return instructions if the return is approved.

Do not return products to the address printed on the original shipping package. That address may belong to a carrier, supplier, or fulfillment facility that is not authorized to process returns.

3. Change-of-Mind Returns

If you return an eligible item because you changed your mind, ordered the wrong item, or no longer want it:

• You are responsible for the return shipping cost
• Original shipping charges are non-refundable
• Customs duties, taxes, and related return charges are your responsibility
• The item must satisfy all return-eligibility requirements
• A refund will be considered only after the returned item is received and inspected

We strongly recommend using a trackable shipping service. LuckyBulkBox is not responsible for unauthorized returns or return packages lost or damaged in transit.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 calendar days of delivery.

Please provide:

• Your order number
• A clear description of the issue
• Photographs of the product
• Photographs of the outer packaging
• A photograph of the shipping label
• A short video demonstrating the defect when reasonably necessary

Please keep the product and all original packaging until the claim has been reviewed.

After reviewing the evidence, we may offer an appropriate resolution, including:

• A replacement
• A full or partial refund
• Replacement parts, where appropriate
• Another reasonable solution based on the circumstances

If we require an approved damaged, defective, or incorrect item to be returned, we will provide return instructions and cover the authorized return-shipping cost where applicable.

5. What Is Not Considered a Defect

The following are generally not considered product defects:

• Minor differences in color caused by lighting or screen settings
• Reasonable variations in handmade, printed, natural, or manufactured products
• Minor packaging damage that does not affect the product
• Normal wear and tear
• Damage caused after delivery
• Improper use, installation, cleaning, storage, or maintenance
• Failure to follow product instructions
• Damage caused by modification or unauthorized repair

Each claim will be reviewed based on the product description, supporting evidence, and applicable law.

6. Non-Returnable Items

Unless required otherwise by applicable law, the following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Items clearly marked as final sale or non-returnable before purchase
• Perishable goods
• Opened or used personal-care, beauty, health, or hygiene-sensitive products
• Intimate goods
• Items damaged through misuse, neglect, modification, or accidental damage
• Items missing original packaging, accessories, components, or labels
• Products not purchased directly from luckybulkbox.com
• Items returned after the approved return period

If you are unsure whether an item is eligible, contact us before sending it back.

7. Return Authorization

Approved returns must be sent only to the return address provided by our customer-support team.

Your return-authorization email will include:

• The authorized return address
• Any required return reference or instructions
• The deadline for shipping the return
• Any additional documentation required

Return authorization does not automatically guarantee a refund. The returned item must pass inspection and satisfy this policy.

Please retain your shipping receipt and tracking information until the return has been completed.

8. Return Inspection

We will inspect returned items after they arrive at the authorized return facility.

A return may be rejected or subject to a reasonable deduction if the item:

• Has been used, worn, washed, altered, or damaged
• Is missing packaging, accessories, components, or labels
• Is materially different from its condition at delivery
• Does not match the item included in the approved request
• Is returned after the authorized deadline
• Shows evidence of misuse or excessive handling
• Has reduced value because of the customer’s handling

We will notify you by email after completing the inspection.

9. Refunds

If a return is approved after inspection, the eligible refund will be issued to the original payment method.

Please allow up to 7 business days after the return is received for inspection and refund processing.

After we issue the refund, your bank, card issuer, or payment provider may require an additional 3–10 business days to post the funds to your account. These processing times are controlled by the payment provider.

For approved change-of-mind returns:

• Original shipping charges will not be refunded
• Return shipping charges will not be refunded
• Customs duties, taxes, and related charges will not be refunded by LuckyBulkBox unless required by law

If more than 10 business days have passed since you received confirmation that a refund was issued, contact your payment provider first and then contact us if further assistance is required.

10. Partial Refunds

Where permitted by law, a partial refund or reasonable deduction may apply when:

• An item is returned with minor signs of handling
• Packaging or accessories are missing
• The product’s value has been reduced by use or damage
• Only part of a multi-item order is returned
• The customer accepts a partial refund as an agreed resolution

We will explain any proposed deduction or partial-refund resolution when applicable.

11. Refused, Unclaimed, and Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, actual outbound, return, or reshipment costs may be deducted from an eligible refund where permitted by law.

Additional shipping charges may apply if the customer requests reshipment.

A shipping fee paid on the original order does not guarantee reimbursement when delivery failed because of customer-provided address information or failure to collect the package.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible:

Email: service@rtuenpalt.com

Include your order number and the requested change.

We will make reasonable efforts to assist you, but changes and cancellations are not guaranteed. Once an order has entered processing, been packed, or shipped, it may no longer be modified or canceled.

If an order cannot be canceled, you may request an eligible return after delivery.

13. Exchanges

We do not guarantee direct exchanges because product availability may change.

The fastest way to receive another item is generally to return the original eligible product and place a new order.

If you received a damaged, defective, or incorrect item, contact us before placing another order so we can review the appropriate resolution.

14. Unauthorized Returns

Returns may be refused if they are:

• Sent without prior authorization
• Sent to an address not provided by customer support
• Sent cash-on-delivery
• Missing required order information
• Received after the authorized deadline
• Different from the item approved for return

LuckyBulkBox is not responsible for loss, delays, or additional charges resulting from an unauthorized return.

15. Chargebacks and Payment Disputes

If you believe there is a problem with an order or refund, please contact us first so we have an opportunity to review and resolve the issue.

Submitting a payment dispute does not change the eligibility requirements in this policy. We may provide the payment provider with relevant order, delivery, communication, and refund records when responding to a dispute.

This section does not restrict any lawful rights you may have through your payment provider.

16. Contact Us

For questions about returns, refunds, cancellations, or product issues, contact:

LuckyBulkBox Customer Support
Email: service@rtuenpalt.com
Website: luckybulkbox.com