Policy Scope

This Return and Refund Policy applies to purchases made directly through https://milogoods.com.

Products purchased from a third-party seller, unauthorized reseller, marketplace, or another website are not eligible for review under this policy.

This policy should be read together with the applicable product page, Shipping Policy, Terms of Service, and Terms & Conditions.

Return Pallet Merchandise Condition

MiloGoods Return Pallets may include:

• Customer returns
• Open-box merchandise
• Overstock and excess inventory
• Shelf pulls and discontinued products
• Previously handled merchandise
• Products with damaged or replaced packaging
• Incomplete, cosmetically imperfect, or untested merchandise

Products may show signs of handling, damaged packaging, scratches, dents, cosmetic wear, missing accessories, incomplete components, or visible or hidden defects.

Unless expressly stated otherwise on the product page, merchandise has not necessarily been individually tested and is sold in the disclosed return-merchandise condition.

Final-Sale Return Pallets

Because Return Pallet inventory is mixed, variable, and allocated from changing merchandise batches, Return Pallet orders are generally considered final sale.

A refund or return will not normally be approved solely because of:

• Personal preference or change of mind
• Dissatisfaction with an unguaranteed assortment
• Failure to receive an expected brand, model, or product
• Normal variation in product quantity, color, size, or condition
• Retail packaging damage associated with return merchandise
• Missing accessories that were not expressly guaranteed
• Differences from representative or sample product photographs
• Lower-than-expected retail or resale value
• Difficulty reselling the merchandise
• Failure to achieve an expected resale profit

Product Images and Estimated Values

Product images, customer shipment examples, videos, advertisements, sample merchandise lists, brand references, and unboxing content are provided for illustrative purposes unless they are expressly identified as guaranteed contents.

Any stated retail price, manufacturer suggested retail price, wholesale value, or estimated resale value is a general reference only. Actual value may vary based on product condition, completeness, demand, retailer, location, and marketplace availability.

A difference between the received merchandise and representative photographs does not by itself qualify an order for a refund.

Eligible Order Claims

Please contact MiloGoods if:

• You received the wrong Return Pallet category or purchasing tier
• Your order is materially different from an express written guarantee
• Your shipment sustained visible transportation damage
• An expressly guaranteed component is missing
• You received another customer’s order
• Your shipment remains undelivered after a carrier investigation
• A category-specific condition guarantee was not met

Claim approval is not automatic. Every request is reviewed using the applicable product page, order records, shipment details, delivery documentation, photographs, videos, and disclosed merchandise condition.

Beauty Product Condition Claims

MiloGoods beauty inventory represented on the applicable product page as brand new, unopened, or screened is prepared according to that category-specific condition standard.

If a beauty product expressly represented as new and unopened arrives visibly opened, used, leaking, contaminated, or materially damaged, contact us within seven calendar days and provide clear photographs of:

• The external shipping package
• The shipping label
• The product packaging and security seals
• The affected product and reported issue

For hygiene and safety reasons, beauty and personal-care products that have been opened, used, tested, altered, or had their seals removed after delivery cannot normally be returned.

Claim Submission Deadline

Eligible claims must be submitted within seven calendar days of confirmed delivery.

Claims submitted after this period may be denied if the delay prevents MiloGoods or the shipping carrier from verifying the reported issue. This deadline does not limit rights that cannot legally be restricted.

Please inspect your complete order as soon as possible after delivery, even if you do not plan to use or resell the merchandise immediately.

How to Submit a Claim

Email the MiloGoods customer support team at:

Please include:

• Your full name
• Your order number
• The email address used at checkout
• A clear and detailed description of the issue
• Photographs of the entire received shipment
• Photographs of the shipping label
• Photos or video clearly showing the claimed issue
• A delivery receipt or bill of lading, when applicable
• An unboxing video, if available

Please submit one complete email per order whenever possible. Sending multiple incomplete emails may delay the review process.

Keep the Merchandise and Packaging

Customers must retain all merchandise, product packaging, shipping boxes, labels, protective materials, and related documentation until the claim is resolved.

Do not repair, alter, discard, resell, or otherwise dispose of merchandise included in an active claim unless MiloGoods provides written authorization.

If the merchandise or packaging is no longer available for inspection, MiloGoods may be unable to verify or approve the claim.

Freight and Transportation Damage

Customers receiving freight shipments should inspect the pallet before signing the carrier’s delivery receipt.

If visible damage or missing freight is discovered:

1. Photograph the shipment before moving or opening it.
2. Record the damage or shortage on the delivery receipt.
3. Ask the driver to acknowledge the notation.
4. Keep a copy of the signed delivery documentation.
5. Contact MiloGoods within seven calendar days.

Signing a delivery receipt without noting visible damage may affect our ability to submit a successful carrier claim.

Pre-existing retail packaging damage and normal Return Pallet condition are not considered transportation damage.

Claim Review Process

Most complete claims receive an initial response within 24–48 hours. Carrier investigations or complex order reviews may require additional time.

Available Claim Resolutions

If a claim is approved, MiloGoods may provide an appropriate resolution based on the circumstances, including:

• Replacement merchandise
• Reshipment of a guaranteed missing component
• Partial refund
• Store credit
• Full refund when appropriate or legally required

The available resolution depends on inventory availability, the nature of the issue, the supporting evidence, shipping records, product-page guarantees, and applicable law.

MiloGoods may require merchandise to be returned before issuing a replacement, store credit, or refund.

Return Authorization

Do not return merchandise without written authorization from MiloGoods.

If a return is approved, the applicable return address and instructions will be provided by email. The approved return address may be different from the address printed on the original shipping label.

Unauthorized returns may be refused, returned to the sender, or found ineligible for a refund.

MiloGoods will cover reasonable authorized return shipping costs when the return is approved because we sent a materially incorrect order or where otherwise required by law.

Discretionary Non-Defective Returns

Because Return Pallet merchandise is generally final sale, non-defective returns based on preference or change of mind are not guaranteed.

If MiloGoods makes a written exception and approves a non-defective return:

• The customer may be responsible for return shipping costs
• Original shipping charges may be non-refundable
• The merchandise must remain in the received condition
• All merchandise and packaging must be returned
• Actual handling or restocking costs may be deducted where permitted

No restocking or return-shipping charge will be applied when a return is required because MiloGoods sent a materially incorrect order, except where otherwise agreed or permitted by law.

Refused or Undeliverable Shipments

Customers should not refuse delivery without written authorization from MiloGoods.

If a correctly fulfilled shipment is refused, abandoned, rejected, or returned because of an incorrect or incomplete customer-provided address, the customer may be responsible for:

• Original shipping charges
• Return shipping or freight
• Carrier storage charges
• Address-correction fees
• Redelivery expenses
• Reasonable handling or restocking costs

Where permitted by law, these actual expenses may be deducted from any refund MiloGoods is required or agrees to issue.

Delivered but Not Received

If carrier tracking shows that an order was delivered but you cannot locate it, please:

• Check around the delivery entrance and property
• Ask household members or neighbors
• Contact your building reception or mailroom
• Contact the shipping carrier
• Confirm the shipping address shown on your order

Then email MiloGoods with your order number and tracking information. We may open a carrier investigation and request supporting documentation.

A delivered tracking status does not automatically qualify an order for a refund. Each case will be reviewed using available carrier records and proof of delivery.

Order Changes and Cancellations

Contact MiloGoods within 24 hours of placing your order if you need to request a change or cancellation.

Please include:

• Your full name
• Your order number
• The requested change or cancellation

Requests are not guaranteed. Orders that have entered processing, had inventory allocated, been packed, transferred to a warehouse, or been shipped generally cannot be changed or canceled.

If a cancellation is approved before fulfillment, the refund will be issued to the original payment method.

Shipping Delays and Unshipped Orders

Final-sale terms do not remove rights that apply when an order has not been shipped.

If MiloGoods cannot ship within the timeframe promised at checkout, we may contact the customer with a revised shipping estimate.

Where required by applicable law, the customer will be given the option to accept the revised shipping timeframe or cancel the unshipped order for a refund.

Refund Processing Time

Approved refunds will be issued to the original payment method used for the order.

MiloGoods cannot control how long a payment provider or financial institution takes to post an approved refund after it has been issued.

Original shipping, return freight, carrier charges, customs expenses, and other non-refundable costs may be excluded or deducted where permitted and applicable.

Payment Disputes

Customers are encouraged to contact MiloGoods customer support before submitting a payment dispute so we have a reasonable opportunity to investigate and resolve the issue.

This provision does not waive or restrict legal rights available under applicable payment or consumer-protection laws.

If a dispute is submitted, MiloGoods may provide the payment processor or financial institution with relevant order, policy, communication, shipping, tracking, delivery, and claim-review records.

Consumer Rights

Nothing in this policy excludes, restricts, or replaces legal rights that cannot be waived under the laws applicable to the customer or transaction.

If a provision of this policy conflicts with a mandatory legal requirement, the mandatory requirement will apply while the remaining provisions continue in effect.