Contact Us
Contact Us
We’re Here to Help
Thank you for shopping with LuckyBulkBox.
Whether you have a product question, need help with an order, or want to share feedback, our customer-support team will be happy to assist you.
Customer Support Email
Our team responds during normal business days. Response times may be longer on weekends, public holidays, and during high-volume promotional periods.
Please send only one message concerning the same issue. Multiple messages may make it more difficult to process your request efficiently.
Contacting Us About an Order
To help us locate your order and respond efficiently, please include:
- Your full name
- Order number
- Email address used at checkout
- A clear description of your question or issue
Please do not send complete credit-card numbers, card security codes, passwords, or other sensitive account credentials by email.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and preferably within 7 calendar days of delivery.
Include:
- Your order number
- A clear description of the issue
- Photographs of the product
- Photographs of the outer packaging
- A photograph of the shipping label
- A short video demonstrating the problem when reasonably necessary
Please keep the product and all original packaging until we have reviewed your request.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible and include:
- Your order number
- The requested change
- The correct information, when applicable
We will make reasonable efforts to assist you, but changes and cancellations cannot be guaranteed after an order has entered processing, been packed, or shipped.
Returns and Refunds
All returns require prior authorization.
Do not return a product without first contacting our customer-support team. The address printed on the original shipping package may belong to a carrier, supplier, or fulfillment facility that is not authorized to accept returns.
If your return is approved, the appropriate return address and instructions will be provided by email.
Eligible return requests must generally be submitted within 30 calendar days of confirmed delivery. Please review our Return & Refund Policy for complete eligibility requirements.
Shipping and Tracking
Orders are generally processed within 2–3 business days, followed by an estimated shipping transit time of 10–16 business days.
Tracking information may require 2–5 business days after shipment confirmation to begin updating.
For assistance with a delayed or missing shipment, include:
- Your order number
- Tracking number
- Confirmation of the delivery address
- Description of the tracking issue
Please review our Shipping Policy for complete delivery information.
Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it:
- Confirm that the delivery address is correct.
- Check your mailbox, porch, garage, parcel locker, reception area, and other secure locations.
- Ask household members, neighbors, building staff, or property management.
- Contact the local carrier using the tracking number.
- Allow up to two additional business days in case the carrier recorded delivery before the final handoff.
If the package is still missing, contact us with your order and tracking numbers.
Business and General Inquiries
For questions about products, store policies, accessibility, privacy, or other business matters, contact:
For intellectual-property complaints, use the subject line:
Intellectual Property Complaint – [Name of Rights Holder]
Please review our Intellectual Property Rights Policy before submitting a complaint.
Important Security Notice
LuckyBulkBox will never ask you to send your complete payment-card number, card security code, or account password by email.
For your security, do not include sensitive financial information in your message.
Contact Information
LuckyBulkBox Customer Support
Email: service@rtuenpalt.com
Website: luckybulkbox.com