How Can We Help?
Whether you have a question about our Return Pallets, need help with an existing order, or want more information about shipping and delivery, our support team is ready to assist you.
Most emails are answered within 24–48 hours.
Contact MiloGoods
Email is the fastest way to reach our support team. If your request concerns an existing purchase, please include your order number.
Click to write an email service@rtuenpalt.comTo avoid delays, please send one complete email per order whenever possible. Sending multiple emails about the same request may move information into separate support threads.
Before You Email Us
Include the following information so we can help you efficiently:
- Your full name;
- Your MiloGoods order number;
- The email address used at checkout;
- A clear description of your question or concern;
- Relevant photos, videos, labels, or tracking screenshots.
Choose the Type of Support You Need
Select an option to start an email with the correct subject line.
Order Support
Get help with order confirmation, order status, billing questions, address corrections, or cancellation requests.
Shipping and Tracking
Contact us about tracking updates, delivery timeframes, delayed shipments, or packages that cannot be located.
Order Issue or Claim
Report a materially incorrect order, transportation damage, a missing guaranteed component, or another eligible order issue.
Wholesale Inquiries
Contact us about larger Return Pallet orders, reseller purchases, purchasing tiers, and available merchandise categories.
Already Have a Tracking Number?
Carrier tracking may take approximately 3–7 days to show the first update after a shipping label is created or the package is transferred between logistics partners.
You can check the latest available carrier information through 17TRACK.
Delivery and Order Issues
Complete these checks before contacting customer support.
Marked Delivered but Not Received
If tracking shows delivered but you cannot find the shipment:
- Check around your entrance and property;
- Ask household members or neighbors;
- Contact your building reception or mailroom;
- Contact the shipping carrier directly;
- Confirm that the order address is correct.
If the shipment still cannot be located, email us with your order number and tracking information.
Damaged or Incorrect Shipment
Eligible order claims should be reported within 7 calendar days of confirmed delivery.
- Photograph the outer packaging;
- Photograph the shipping label;
- Photograph all received merchandise;
- Record any visible freight damage;
- Keep all packaging and merchandise.
Do not discard, repair, use, or return disputed merchandise until our support team has reviewed the claim.
You May Find the Answer in Our FAQ
Review information about Return Pallet contents, merchandise condition, purchasing tiers, shipping, tracking, and claims.
What to Expect After Contacting Us
Our team will review your request using the information provided.
Email Received
Your message enters our customer-support queue for review.
Order Located
We use your order number and checkout email to locate the purchase.
Information Reviewed
Tracking, product details, photos, and other records are reviewed.
Response Sent
Our team emails you with available information or next steps.
Still Need Assistance?
Send one detailed email with your order information and any supporting photos. Most requests receive a response within 24–48 hours.