Shipping Policy

Last Updated: August 27, 2026

Thank you for shopping with LuckyBulkBox. This Shipping Policy explains our shipping charges, order-processing times, delivery estimates, tracking procedures, and other important delivery information.

1. Shipping Rates

Our standard shipping rates are:

The free-shipping threshold is calculated using the merchandise subtotal after discounts and before taxes.

If a discount reduces the qualifying subtotal below $49.99, the standard $4.99 shipping fee will apply.

The applicable shipping charge will be displayed at checkout before payment is completed.

2. Order Processing

Orders are generally processed within 2–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Orders placed after normal business hours, on weekends, or during public holidays will begin processing on the next business day.

Processing may require additional time during:

• Major sales or promotional events
• Holiday periods
• Periods of unusually high order volume
• Severe weather or carrier disruptions
• Inventory verification
• Payment or address review
• Other circumstances affecting fulfillment

If additional information is required to process an order, we will contact you using the email address provided at checkout.

3. Estimated Delivery Times

Estimated delivery time consists of:

Processing time + shipping transit time

Our standard estimated time is:

Most orders are therefore expected to arrive approximately 12–19 business days after the order is placed.

Delivery times are estimates, not guaranteed delivery dates. The transit period begins after the order has been processed and transferred to the carrier.

Remote locations, international destinations, customs procedures, major promotions, weather conditions, and carrier disruptions may require additional time.

4. Order Confirmation

After placing an order, you should receive an order-confirmation email containing your order details.

Please review the following information carefully:

• Customer name
• Products and quantities
• Shipping address
• Billing information
• Email address
• Telephone number

If you notice an error, contact us as soon as possible:

service@rtuenpalt.com

We will make reasonable efforts to correct the information, but changes cannot be guaranteed after an order has entered processing or been shipped.

5. Shipping Confirmation and Tracking

Once your order ships, you will normally receive a shipping-confirmation email containing a tracking number or tracking link when tracking is available.

Please allow approximately 2–5 business days after shipment confirmation for tracking activity to appear.

A tracking number may be created before the carrier performs its first physical scan. International or multi-carrier shipments may also move between facilities without an update at every stage.

A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

6. Multiple Packages

Products from the same order may occasionally be shipped separately because of:

• Product availability
• Package size
• Warehouse location
• Fulfillment arrangements
• Carrier restrictions

When an order is divided into multiple shipments:

• Packages may arrive on different dates
• Each package may have a different tracking number
• You will not be charged an additional shipping fee solely because the order was divided

Receiving only part of an order does not necessarily mean that an item is missing.

7. Shipping Destinations

We ship to many domestic and international destinations. Availability depends on the product, destination, carrier coverage, and applicable restrictions.

If we cannot ship an order or product to the address provided, we will contact you and offer an appropriate resolution.

Certain carriers may be unable to deliver to:

• P.O. boxes
• Military addresses
• Freight-forwarding addresses
• Hotels or temporary accommodations
• Certain islands or remote areas
• Locations affected by carrier restrictions

Customers should confirm that their address can receive the selected delivery service before ordering.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name
• Street address
• Apartment, suite, building, or unit number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Valid telephone number when required by the carrier

LuckyBulkBox is not responsible for delays, failed delivery attempts, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer.

If a package is returned because of an address error, refusal, failed delivery attempt, or failure to collect it, actual outbound and return shipping costs may be deducted from an eligible refund where permitted by law.

Additional shipping charges may apply if reshipment is requested.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible:

Email: service@rtuenpalt.com

Please include your order number and the requested change.

We will make reasonable efforts to assist you. However, once an order has been processed, packed, transferred to a fulfillment facility, or shipped, it may no longer be changed or canceled.

If cancellation is no longer possible, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

10. Shipping Delays

Delivery delays may occur because of circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier congestion
• Transportation interruptions
• Customs inspections
• Public holidays
• Incorrect or incomplete addresses
• Local delivery restrictions
• Labor disruptions
• Unexpected operational events

Delivery estimates may be extended during major shopping periods such as Black Friday, Cyber Monday, and the year-end holidays.

LuckyBulkBox cannot guarantee compensation solely because a package arrives later than its estimated delivery period. This does not limit any mandatory rights available under applicable law.

11. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.
2. Check your mailbox, porch, garage, side entrance, reception area, parcel locker, or other secure delivery locations.
3. Ask household members, neighbors, building staff, or property managers whether they accepted it.
4. Contact the local carrier using your tracking number.
5. Allow up to two additional business days, as some carriers may record delivery shortly before the final handoff.

If the package is still missing after completing these steps, contact:

service@rtuenpalt.com

Include your order number and tracking number. We will review the available information and assist with a carrier inquiry where appropriate.

We cannot guarantee reimbursement for a shipment confirmed as delivered to the address supplied at checkout, but each case will be reviewed reasonably based on the available evidence and applicable law.

12. Lost Packages

A package is not automatically considered lost because tracking has temporarily stopped updating.

If tracking has not updated for an extended period or the package has not arrived after the estimated delivery window, contact us with:

• Your order number
• Tracking number
• Confirmation of the shipping address
• A brief description of the issue

We may need to open an inquiry with the carrier before offering a resolution. Carrier investigations may require additional processing time.

If the shipment is confirmed lost, we may provide an appropriate resolution such as a replacement or refund, depending on product availability and the circumstances.

13. Damaged Packages

If an order arrives damaged, contact us as soon as possible and preferably within 7 calendar days of delivery.

Please retain the product and all original packaging and provide:

• Order number
• Photographs of the product
• Photographs of the outer packaging
• Photograph of the shipping label
• Description of the damage
• Short video when reasonably necessary

Discarding the packaging before the claim is reviewed may prevent the carrier or fulfillment provider from investigating the damage.

Claims will be reviewed under our Return & Refund Policy.

14. Refused and Unclaimed Packages

If a customer refuses a package, fails to collect it, or does not respond to carrier delivery requests, the shipment may be returned or disposed of according to carrier procedures.

Where permitted by law:

• Original shipping charges may be non-refundable
• Return shipping costs may be deducted from an eligible refund
• Reshipment may require an additional shipping payment
• A refund may not be issued until the returned package is received and inspected

Refusing delivery is not a substitute for following our authorized return procedure.

15. Customs, Duties, and Taxes

International shipments may be subject to:

• Customs inspections
• Import duties
• Value-added tax
• Sales or consumption taxes
• Brokerage fees
• Other charges imposed by local authorities

Unless expressly stated otherwise at checkout, customers are responsible for applicable import duties, taxes, and customs-related charges.

These charges are determined by the destination country and are not controlled by LuckyBulkBox.

Customs procedures may delay delivery. If an international package is refused because the customer does not pay applicable import charges, actual shipping and return costs may be deducted from an eligible refund where permitted by law.

16. Product Availability

If a product becomes unavailable after an order is placed, we may:

• Contact you regarding an alternative
• Ship the available portion separately
• Cancel the unavailable item
• Issue an applicable refund to the original payment method

We will not substitute a materially different product without appropriate notice or authorization.

17. Risk of Loss

Ownership and risk relating to shipped products are determined according to applicable law.

Nothing in this policy limits any non-waivable consumer rights or carrier protections available in the customer’s jurisdiction.

Customers should contact us promptly if a shipment appears lost, damaged, or incorrectly delivered.

18. Contact Us

For questions about shipping, tracking, delivery, or address changes, contact:

LuckyBulkBox Customer Support
Email: service@rtuenpalt.com
Website: luckybulkbox.com