Overview

This website is operated by MiloGoods. Throughout the website, the terms “MiloGoods,” “we,” “us,” and “our” refer to MiloGoods. The terms “customer,” “purchaser,” “buyer,” “you,” and “your” refer to any person who visits the website, creates an account, or places an order.

By visiting milogoods.com, purchasing a product, or using any part of the website, you agree to these Terms of Service and all policies incorporated into them by reference.

If you do not agree with these Terms, you should not access the website or purchase products from MiloGoods.

Eligibility and Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence and have the legal capacity to enter into a binding agreement.

MiloGoods pallet products are intended for purchasers who are 18 years of age or older. Certain merchandise may include electronics, tools, beauty products, toys, small parts, batteries, or other items requiring responsible adult inspection and handling.

You may not use the website or our products for any illegal, unauthorized, fraudulent, or prohibited purpose.

Return Merchandise Disclosure

MiloGoods sells mixed merchandise that may include:

• Customer returns
• Open-box merchandise
• Overstock and excess inventory
• Shelf pulls and discontinued products
• Previously handled merchandise
• Merchandise with damaged or replaced packaging
• Incomplete, cosmetically imperfect, or untested products

Unless the applicable product page expressly states otherwise, merchandise has not necessarily been individually tested and may show scratches, dents, signs of handling, missing accessories, packaging damage, incomplete components, or visible or hidden defects.

Some product categories may have more specific condition standards. For example, a beauty product page may expressly state that its merchandise is new, sealed, or screened. Those written product-page disclosures apply to that specific product.

Product Assortment and Pallet Tiers

Inventory is allocated from changing merchandise batches. The assortment in one customer’s order may be different from another customer’s order.

Product tiers may differ in approximate inventory allocation, category mix, product variety, and purchasing price. Unless expressly stated on the product page, a product described as a pallet tier does not necessarily include a full commercial wooden freight pallet.

Purchasing a higher-priced tier does not guarantee:

• A specific brand, model, or product
• A fixed number of products
• A particular merchandise condition
• A minimum retail or resale value
• A specific high-value product
• A particular resale margin or profit

Any guaranteed quantity or feature must be clearly stated on the applicable product page or order confirmation.

Product Images and Estimated Values

Product photographs, videos, advertisements, unboxing examples, customer shipment examples, brand references, estimated values, and sample merchandise lists are provided for illustrative purposes unless expressly identified as guaranteed contents.

Estimated retail prices, manufacturer suggested retail prices, or comparable market values are general references only. Prices may change over time and may vary by retailer, marketplace, product condition, location, demand, and availability.

MiloGoods does not guarantee that customers will receive every product shown in an image or achieve any stated or anticipated resale value.

Independent Retailer Notice

MiloGoods is an independent return-merchandise retailer. We are not owned, operated, sponsored, endorsed, or authorized by Amazon.com, Inc. or any other retailer, manufacturer, supplier, or brand owner referenced on this website.

References to Amazon or other retailers are used only to describe the possible source, category, or type of merchandise. All third-party company names, trademarks, product names, and logos belong to their respective owners.

Prices, Availability, and Product Changes

Product prices, promotions, availability, descriptions, and inventory may change without prior notice. We reserve the right to correct pricing errors, typographical errors, inventory errors, and inaccurate product information.

Adding a product to a cart does not reserve inventory. An order is not accepted until payment is authorized and MiloGoods sends an order confirmation.

We may limit product quantities, refuse an order, or cancel an order when reasonably necessary because of inventory errors, suspected fraud, payment issues, pricing errors, shipping restrictions, or website misuse.

Order Processing, Shipping, and Delivery

Processing and delivery times displayed on the website are estimates and are not guaranteed delivery dates. Delivery timing may be affected by inventory allocation, order volume, carrier processing, weather, holidays, customs inspections, remote locations, and circumstances outside our reasonable control.

Depending on the selected product tier and available inventory, an order may arrive in one or multiple packages.

If we cannot ship an order within the timeframe promised at checkout, MiloGoods may provide a revised shipping estimate and, when required by applicable law, offer the customer an opportunity to accept the delay or cancel the unshipped order for a refund.

Additional shipping information is available in our Shipping Policy.

Customer Shipping Responsibilities

Customers are responsible for providing a complete, accurate, and deliverable shipping address. MiloGoods is not responsible for delays or additional costs resulting from incomplete or incorrect customer information.

Where permitted by law, customers may be responsible for actual carrier charges associated with an incorrect address, refused delivery, storage, return transportation, redelivery, customs processing, or an unauthorized shipment rejection.

Customers should not refuse a shipment without first receiving written authorization from MiloGoods.

Inspection and Order Claims

Customers should inspect their order promptly after delivery. Claims concerning an incorrect order, visible transportation damage, or merchandise materially different from an express product-page guarantee should be submitted within seven calendar days of confirmed delivery.

A claim should include:

• The customer’s full name and order number
• The email address used at checkout
• Photographs of the complete shipment
• Photographs of the external packaging and shipping label
• Photographs or video clearly showing the reported issue
• A delivery receipt or bill of lading, when applicable

Customers must retain the merchandise, packaging, shipping labels, and related materials until the claim has been reviewed.

Returns, Refunds, and Final-Sale Merchandise

Because return merchandise contains variable and batch-dependent inventory, certain products may be designated as final sale.

Returns or refunds are not automatically available because of personal preference, dissatisfaction with an unguaranteed assortment, normal condition variation, resale performance, packaging condition, or failure to receive a particular brand or product.

This provision does not limit rights that cannot legally be waived. Eligible claims will be reviewed under our Return and Refund Policy.

Merchandise must not be returned without written authorization. Unauthorized returns may be refused.

Order Changes and Cancellations

Customers should contact MiloGoods as soon as possible if they need to request a change or cancellation.

Requests are not guaranteed. Orders that have entered processing, had inventory allocated, been packed, transferred to a warehouse, or been provided to a shipping carrier generally cannot be changed or canceled.

Approved refunds will be returned to the original payment method. Financial institutions may require additional time to post a refund.

Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, contact, and account information for every order.

We may verify order information or request additional documentation before fulfilling an order. Orders may be placed on hold or canceled when information cannot be verified or when a transaction presents a reasonable risk of fraud or unauthorized payment activity.

Customers agree to contact MiloGoods customer support and provide a reasonable opportunity to investigate an order issue before initiating a payment dispute. This does not waive any rights available under applicable payment or consumer-protection laws.

Resale and Product Responsibility

Customers are responsible for determining whether received merchandise is suitable for personal use, resale, repair, parts, recycling, or any other intended purpose.

The purchaser is responsible for properly inspecting, testing, cleaning, repairing, labeling, storing, handling, and reselling merchandise as appropriate.

MiloGoods does not guarantee that merchandise satisfies the purchaser’s local licensing, labeling, safety, tax, warranty, marketplace, or regulatory requirements.

Products should not be resold as new, tested, complete, or functional unless the purchaser has independently verified that description.

Prohibited Uses

You may not use this website:

• For unlawful, fraudulent, deceptive, or abusive activity
• To violate intellectual-property or privacy rights
• To transmit malware, viruses, or harmful code
• To collect customer or website data without authorization
• To interfere with the website’s security or operation
• To submit false payment, identity, or shipping information
• To falsely suggest an affiliation with MiloGoods or another retailer

We may suspend or terminate access when these Terms are violated.

Intellectual Property

Website copy, original graphics, page layouts, design elements, and MiloGoods branding are owned by or licensed to MiloGoods and may not be reproduced, distributed, sold, or commercially exploited without written authorization.

Third-party trademarks and product images remain the property of their respective owners. Their appearance does not establish sponsorship, authorization, or endorsement.

Third-Party Services and Links

The website may use or link to third-party payment processors, shipping carriers, tracking services, applications, marketplaces, and websites.

MiloGoods does not control third-party services and is not responsible for their separate terms, privacy practices, availability, or content. Customers should review the applicable third-party policies before using those services.

Disclaimer of Warranties

To the maximum extent permitted by law, the website and merchandise are provided on an “as available” and, where disclosed, “as-is” basis.

Except for guarantees expressly stated on an applicable product page, MiloGoods does not guarantee that merchandise will be new, complete, individually tested, functional, suitable for a particular purpose, or capable of producing a specific resale result.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by law, MiloGoods will not be liable for indirect, incidental, special, punitive, or consequential losses, including lost profits, lost resale opportunities, lost business, or loss of anticipated value.

Where legally permitted, MiloGoods’ maximum liability relating to an order will not exceed the amount paid for the affected order.

These limitations do not apply where liability cannot legally be excluded or restricted.

Privacy

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Customers are responsible for keeping account credentials confidential and for notifying MiloGoods if they believe their account or payment information has been used without authorization.

Governing Law and Consumer Rights

These Terms will be interpreted under the laws applicable to MiloGoods and the transaction, without excluding mandatory consumer-protection rights that apply in the customer’s jurisdiction.

Before pursuing formal action, customers are encouraged to contact MiloGoods so that both parties have a reasonable opportunity to resolve the matter.

Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

These Terms, together with the applicable product page, order confirmation, Shipping Policy, Return and Refund Policy, and Privacy Policy, constitute the agreement between MiloGoods and the customer regarding use of the website and the applicable transaction.

Changes to These Terms

MiloGoods may update these Terms to reflect operational, legal, regulatory, or service changes. The current version will be published on this page with its effective date.

Continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.