Acceptance of These Terms

This Terms & Conditions Agreement governs purchases made from MiloGoods (“MiloGoods,” “Seller,” “we,” “us,” or “our”) by the customer (“Purchaser,” “Buyer,” “you,” or “your”).

By placing an order, completing payment, or accepting delivery, you confirm that you have reviewed, understood, and agreed to these Terms, the applicable product page, and all related store policies.

Purchasers must be at least 18 years old and legally able to enter into a binding purchase agreement.

Merchandise Condition

MiloGoods Return Pallets may include:

• Customer returns
• Open-box merchandise
• Overstock and excess inventory
• Shelf pulls and discontinued products
• Previously handled merchandise
• Products with damaged or replaced packaging
• Incomplete, cosmetically imperfect, or untested products

Merchandise may show signs of handling, damaged packaging, scratches, dents, stains, cosmetic wear, missing accessories, incomplete components, or visible or hidden defects.

Unless a product page expressly states otherwise, merchandise has not necessarily been individually tested and is sold in the disclosed return-merchandise condition.

Return Pallet Tiers and Inventory Allocation

MiloGoods offers different purchasing tiers based on price and inventory allocation. The selected tier may affect approximate product quantity, assortment, category mix, and overall inventory allocation.

Unless a product page expressly states that a full commercial wooden freight pallet is included, a Return Pallet tier may represent an allocated portion of mixed return inventory rather than a complete warehouse freight pallet.

A higher-priced tier does not automatically guarantee:

• A particular brand, model, or product
• A fixed number of products
• A specific merchandise condition
• A minimum retail or resale value
• The inclusion of a high-value product
• A specific resale margin or business profit

Any guaranteed quantity or feature must be clearly stated on the applicable product page or written order confirmation.

Product Images and Example Merchandise

Product photographs, videos, advertisements, brand references, customer shipment examples, unboxing content, and sample merchandise lists are provided for illustrative purposes unless expressly identified as guaranteed contents.

Images may show products previously included in an inventory batch or products that could appear in similar merchandise categories. They do not guarantee that the Purchaser will receive every item shown.

Product color, packaging, model, size, brand, condition, and quantity may differ from the examples displayed on the website.

Estimated Retail and Resale Value

Any manufacturer suggested retail price, estimated retail value, wholesale value, or comparable market price is provided as a general reference only.

Actual value may differ based on condition, completeness, retailer, geographic location, marketplace demand, product age, and available inventory.

MiloGoods does not guarantee:

• A minimum total retail value
• A minimum resale price
• Marketplace eligibility
• Customer demand or sell-through speed
• A specific resale margin or profit

Amazon and Third-Party Retailer Notice

Some merchandise may originate from return, overstock, or excess inventory associated with Amazon or other major retail channels.

MiloGoods is an independent return-merchandise retailer. We are not owned, operated, sponsored, endorsed, authorized by, or officially affiliated with Amazon.com, Inc. or any other retailer or brand owner referenced on the website.

Amazon and all other third-party company names, trademarks, logos, and product names remain the property of their respective owners.

Pricing and Order Acceptance

Prices, promotions, product availability, and inventory descriptions may change without prior notice.

Placing an item in a shopping cart does not reserve inventory. An order is not considered accepted until payment is authorized and MiloGoods issues an order confirmation.

MiloGoods may refuse, place on hold, or cancel an order because of inventory errors, pricing errors, payment issues, shipping restrictions, suspected fraud, or unauthorized website activity.

If MiloGoods cancels an order before fulfillment, the applicable payment will be refunded to the original payment method.

Final-Sale Merchandise

Due to the variable nature of return inventory, Return Pallet orders may be designated as final sale.

Returns or refunds will not normally be approved solely because of:

• Personal preference or change of mind
• Dissatisfaction with an unguaranteed assortment
• Failure to receive an expected brand or model
• Normal packaging or merchandise-condition variation
• Missing accessories not expressly guaranteed
• Lower-than-expected retail or resale value
• Difficulty reselling the merchandise
• Failure to achieve an anticipated profit
• Differences from representative product images

Final-sale terms do not limit legal rights that cannot be waived. Eligible claims will be reviewed under our Return and Refund Policy.

Eligible Order Claims

MiloGoods will review claims involving:

• An incorrect product category or purchasing tier
• A shipment materially different from an express guarantee
• Visible transportation damage beyond the disclosed condition
• A missing component specifically guaranteed in writing
• Receipt of another customer’s order
• Confirmed non-delivery following a carrier investigation

Claim approval is not automatic. Each request will be reviewed using the product listing, order records, shipment information, supporting photographs, delivery documentation, and merchandise disclosures.

Claim Submission Requirements

Eligible claims must be submitted within seven calendar days of confirmed delivery unless a different period is required by law.

Please provide:

• Your full name and order number
• The email address used at checkout
• A detailed description of the issue
• Photographs of the complete shipment
• Photographs of the external packaging and shipping label
• Photographs or video clearly showing the claimed issue
• The delivery receipt or bill of lading, when applicable

All merchandise, packaging, shipping labels, and related materials should be retained until the claim is resolved. Insufficient evidence may prevent MiloGoods from verifying or approving a claim.

Freight and Transportation Damage

Customers receiving a freight shipment should inspect the shipment before signing the carrier’s delivery receipt.

If visible transportation damage or a shortage is discovered:

1. Photograph the shipment before moving or opening it.
2. Record the damage or shortage on the delivery receipt.
3. Ask the carrier representative to acknowledge the notation.
4. Keep a copy of the signed delivery documentation.
5. Contact MiloGoods within seven calendar days.

Pre-existing retail packaging damage and normal return-merchandise condition are not considered carrier transportation damage.

Returns and Claim Resolution

Merchandise must not be returned without written authorization from MiloGoods. Approved return instructions and the applicable return address will be provided by email.

Depending on the circumstances, an approved resolution may include:

• Replacement merchandise
• Reshipment of a guaranteed missing component
• Partial refund
• Store credit
• Full refund when appropriate or legally required

The available resolution depends on inventory availability, supporting evidence, shipment records, the nature of the issue, and applicable law.

Order Changes and Cancellations

Customers should contact MiloGoods as soon as possible to request an order change or cancellation.

Cancellation requests are not guaranteed. An order generally cannot be changed or canceled after inventory has been allocated, processing has begun, the order has been packed, or the shipment has been transferred to a carrier.

Approved cancellations will be refunded to the original payment method. Payment providers and issuing banks may require additional time to post the refund.

Shipping and Delivery

Processing and delivery times shown on the website are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

• Inventory allocation requirements
• Carrier processing and transportation delays
• Weather or peak shopping seasons
• Customs inspections
• Remote delivery locations
• Incorrect or incomplete shipping information
• Events outside MiloGoods’ reasonable control

If we cannot ship within the timeframe promised at checkout, we may provide an updated estimate and, where required by law, give the customer the choice to accept the delay or cancel the unshipped order for a refund.

Additional information is available in our Shipping Policy.

Refused or Undeliverable Shipments

Customers should not refuse delivery without written authorization from MiloGoods.

Where permitted by law, a customer may be responsible for actual costs resulting from a refused, abandoned, or undeliverable shipment, including:

• Original shipping charges
• Return shipping or freight charges
• Carrier storage fees
• Address-correction fees
• Redelivery expenses
• Reasonable handling costs

These expenses may be deducted from any refund that MiloGoods is legally or contractually required to issue.

Payment Disputes and Chargebacks

Customers agree to contact MiloGoods customer support before submitting a payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.

This provision does not waive or restrict any legal rights available under applicable consumer-protection or payment laws.

If a payment dispute is submitted, MiloGoods may provide the financial institution or payment processor with relevant transaction records, including:

• Order and payment confirmation
• Product-page disclosures
• Acceptance of these Terms
• Customer communications
• Shipping and tracking records
• Delivery confirmation
• Claim investigation documentation

Purchaser and Resale Responsibility

The Purchaser is responsible for determining whether merchandise is appropriate for personal use, resale, repair, parts, recycling, or another intended purpose.

The Purchaser assumes responsibility for safely inspecting, testing, cleaning, repairing, storing, handling, labeling, and reselling the merchandise.

Products should not be represented as new, tested, complete, or functional unless the Purchaser has independently verified that description.

MiloGoods does not guarantee that products satisfy the Purchaser’s local licensing, safety, tax, labeling, warranty, marketplace, or regulatory requirements.

Brand and Trademark Restrictions

Purchasers may not use Amazon or another retailer’s name, trademark, logo, or marketing material in a way that falsely suggests an official relationship, sponsorship, authorization, or endorsement.

When reselling merchandise obtained from MiloGoods, the Purchaser is responsible for complying with applicable intellectual-property laws and third-party marketplace rules.

Limitation of Liability

To the maximum extent permitted by law, MiloGoods will not be liable for indirect, incidental, special, punitive, or consequential losses, including lost profits, lost resale opportunities, lost business, or loss of anticipated value.

Where legally permitted, MiloGoods’ maximum liability relating to an order will not exceed the amount paid for the affected order.

Nothing in these Terms excludes legal rights or liabilities that cannot lawfully be excluded or limited.

Governing Terms and Severability

These Terms will be interpreted under the laws applicable to MiloGoods and the transaction, while preserving mandatory consumer-protection rights that apply in the Purchaser’s jurisdiction.

If any provision is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.

These Terms, together with the product page, order confirmation, Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service, constitute the agreement applicable to the purchase.

Changes to These Terms

MiloGoods may update these Terms to reflect operational, legal, regulatory, or service changes. The current version will be published on this page with its effective date.

The version presented and accepted at the time of purchase will apply to that transaction, except where an update is required by applicable law.